The business I came into
HP was separating into two Fortune 50 companies, HP Inc. and Hewlett Packard Enterprise. IT had to realign its strategy, governance and operating models to support both while keeping services running. My first team was Business Engagement & Strategy in Enterprise Services IT.
The role I was hired for
I came in as a value designer. The job was to build up the value management function with a creative focus, which in my first year meant user research, a planning framework for IT leadership, success stories and design thinking training for peers.
How my role changed
| Years | Title | What changed in scope |
|---|---|---|
| FY15, to about October 2015 | Value Designer, Business Engagement & Strategy, Enterprise Services IT | Built up the value management function with a creative focus: user research, a framework for IT leadership planning, a success story framework, and design thinking training for peers. |
| November 2015 to early 2016 | Value Designer, Enterprise Services IT, before the Global IT reorganization | Co-led design thinking training for developers, business analysts and solution leads, and supported executive communications and strategic planning. |
| 2016 | Global IT User Experience / User Interface Center of Excellence | Worked in three areas, Accelerate (a standard UX strategy for Global IT), Advise (design thinking events and training) and Engage (service offerings and design engagements). Asked to lead a key segment of an organization transformation program. |
What changed
| Result | Number |
|---|---|
| First design sprint with the OneView UX team, with teams in Houston, Fort Collins and Bangalore building and testing a prototype in five days | 5 days |
| Design thinking and Lean Startup training and workshops, including a session for another IT group in Austin |
The initiatives, in order
FY15
User research for my own group
User research I scoped and led, synthesized quickly enough for business partners to refocus their own research, and presented to leadership to guide the next year's planning.
- Participant research
FY15 – FY16
Design thinking and Lean Startup training
Training and workshops for developers, business analysts and solution leads, and a session for another IT group in Austin.
- Workshop design and facilitation
- Coaching and capability building
Read the case study
FY16
Global IT UX/UI Center of Excellence
Co-developed the Center of Excellence service offerings across Accelerate, Advise and Engage.
- Service strategy
- Team design and leadership
- Roadmaps and evolution plans
Read the case study
FY16
OneView design sprint
Planned and co-facilitated a five-day sprint across Houston, Fort Collins and Bangalore to build and test a prototype.
- Workshop design and facilitation
- Concept prototyping and pilots
Read the case study
What I carried forward
At HP I learned that a shared method does more than a good deck. Design thinking and Lean Startup gave IT teams a common language, a fast synthesis could change what a business partner chose to research, and a Center of Excellence only works when other teams can run its tools without you. I took those three ideas into every job after it.